Although working remotely makes perfect sense
from a business point of view, it introduces a
number of challenges for small and medium
businesses. The two main challenges are the
usability for your remote workforce and the security
of your systems and data.
It is important that your remote users have
access to the information and the functionality they
need, if not productivity and moral suffers
dramatically.
Security is a major concern, all of the sudden
your data and intellectual property can be accessed
anywhere in the world
Determining support costs for mobile users is
increasingly important. As companies continue to
expand the mobile workforce and evaluate wireless
email or even line-of-business applications deployed
to handheld devices, understanding and justifying
support costs will be critical to making a business
case. By using existing cost models for supporting a
tethered office worker as a baseline, companies can
estimate the cost of supporting a mobile user. Since
mobile users will range from casual telecommuters to
primarily mobile executives, companies should
evaluate support costs for each category of mobile
workers separately.
