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It's not just hosted Exchange, it's Managed Exchange. And it does all the things you never want to?monitoring, filtering,
patching, updating, troubleshooting and data backups.
When the world's most widely used messaging and collaboration tool gets in the hands of Exceptional Support®,
Managed Exchange is the result. More than just a technology solution, it's a full-on support solution, too. With your
Rackspace team of dedicated Exchange experts working for you 24x7x365, nothing will get
in the way of your users communicating and working together ever again.
It Starts with Exceptional Support® and your Support Team
- Exceptional Support® isn't just what we do. It's really what makes us, well, us?our drive to do
more than what our contracts, Service Level Agreements and guarantees say we will.
- Very Live, 24x7x365 Support. Your Account Manager and your Support Team are accountable for making sure that
all your needs are met.
- Working alongside your Support Team is a dedicated Exchange Engineering team.
- We have a close and continuing partnership with Microsoft, allowing us to collaborate on the best solutions,
tools and procedures for delivering the best solutions.
High Availability Infrastructure and Configuration
- Fully redundant High Availability (HA) infrastructure designed and built to minimize the impact of any component failure
- Load balanced and clustered environment with a SAN backend, powered by NetApp
- Delivering 100% application uptime guaranteed
Complete Exchange Email & Collaboration Features
- Managed Exchange solution offers collaboration for all Exchange users within the same domain
- Schedule meetings and share calendars
- Create contacts in the Global Folder that can be shared and create distributions groups
- Manage and modify Public Folders for organizing content
- All mailboxes have full MAPI capability (not just a scaled down version delivering only POP3 or IMAP access)
- Full integration with Outlook 2003 w/SP2 and Entourage 2004 clients for the best end-user experience (Rackspace
provides either client with each mailbox)
- Access through (Outlook Web Access) OWA from any internet enabled PC (Internet Explorer is the preferred browser)
Our Backup Strategy and our Unrivaled Data Recovery Times
- Daily disaster recovery backups for all mailboxes and public folders
- Rapidly recover lost data in case of accidental deletion or system failure
- any message lost in the last 14 days is retrieved immediately
- any mailboxes (including its messages) lost in the last 30 days are recovered within 6 hours
Premium Anti-Virus and Anti-Spam Comes Standard
- Premium spam filtering and anti-virus solution included
- Eliminating 99% of unwanted email before it ever reaches your inbox
- Inbound and outbound email security checks (utilizes proprietary detection systems, 4 virus scanning engines,
more than 60 filtering techniques)
- Easy-to-use tool for managing rules and policies, as well as, any quarantined items
Allocated Storage Space
- Each mailbox is initially provisioned and configured with 1 GB of allocated storage space and 10MB in public folder
- All storage space can be shifted around to any mailbox or Public Folder within the domain
- Add storage in 1 GB increments
- We don't place limits on mailbox sizes, but we strongly recommend that each mailbox does not exceed 5 GB
Anywhere Access
All Managed Exchange accounts can easily be upgraded through our web-based control panel to include real-time synchronization of email,
calendars, contacts and tasks with the following services:
- BlackBerry from Research in Motion (RIM)
- iPhone from Apple (using IMAP)
- Good Mobile Messaging
- ActiveSync for Windows Mobile 5.0 devices (including Direct Push technology)
- Access through Outlook Mobile Access (OMA) from any browser-enabled wireless internet device
Note: An unlimited data pack from your wireless service provider is recommended. iPhone requires a new two-year AT&T service plan
and the latest version of iTunes.
Web-based Management Portal and Email Access
- Built using Microsoft.Net
- Administer your Managed Exchange configuration, domains and users in real-time without any in-depth technical knowledge
- Perform tasks such as email routing, setting aliases, creating groups, adding users, allocating storage, forwarding,
resetting passwords and configuring email clients using the Outlook Configuration Wizard
- Empower end-users to set up their accounts, access their email settings for mobile devices, view mailbox usage and
reset their own passwords
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